CIBC Named Best in Class in Javelin Strategy & Research's 2026 Canadian Digital Banking Scorecard
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Orsign-inif you have an account. Evaluating Canada's six largest financial institutions across 472 criteria in six categoriesGNWTop banks’ digital experiences offer little differentiation, face growing fintech pressure to deliver more proactive insight and adviceSubscribe now to read the latest news in your city and across Canada. Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others. Daily content from Financial Times, the world's leading global business publication. Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account. National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles, including the New York Times Crossword. Subscribe now to read the latest news in your city and across Canada. Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others. 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Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountorSAN FRANCISCO, July 28, 2026 (GLOBE NEWSWIRE) — Javelin Strategy & Research announced the winners of its2026 Canadian Digital Banking Scorecard, which evaluated nearly 500 digital banking capabilities from the top six Canadian financial institutions across mobile and online banking. Inmobile banking, CIBC was named Best in Class, followed by Scotiabank and RBC as the overall leaders. CIBC earned the top spot through its virtual assistant, the most flexible person-to-person payments capability, and an outstanding breadth of self-service functionality. Scotiabank distinguished itself with strong Security Empowerment features, including flexible card controls and third-party account access management. Get the latest headlines, breaking news and columns. By signing up you consent to receive the above newsletter from Postmedia Network Inc. A welcome email is on its way. If you don't see it, please check your junk folder. The next issue of Top Stories will soon be in your inbox. We encountered an issue signing you up. Please try againInonline banking, CIBC also earned Best in Class, with RBC and BMO as the overall leaders. CIBC secured a decisive win with first-place finishes in the heavily weighted Ease of Use and Security Empowerment categories. RBC led all banks in Money Movement, while BMO delivered a strong overall performance across the evaluated criteria. “The digital banking landscape has become largely commoditized,” said Dylan Lerner, Senior Analyst at Javelin Strategy & Research. “The Canadian market is just now starting to see the level of fintech disintermediation that U. S. institutions have been combating for years. ”Lerner adds that fintechs and neobanks have reset consumer expectations for digital financial experiences. “This year’s Scorecard is an urgent call-to-action for top banks to engage customers beyond daily transactional needs. It is critical for them to build ‘share of mind’ now to ensure they do not lose opportunities to grow share of wallet later. ”Javelin’s Canadian Digital Banking Scorecards examine six categories of digital functionality, including Ease of Use, Security Empowerment, Money Movement, Customer Service, Financial Fitness, and Relationship Deepening. Each category is weighted according to an annual survey of Canadian consumer satisfaction with digital banking channels. About Javelin Strategy & ResearchJavelin Strategy & Research, part ofEscalent, helps its clients make informed decisions in a digital financial world. It provides strategic insights to financial institutions including banks, credit unions, brokerages and insurers, as well as payments companies, technology providers, fintechs and government agencies. Javelin’s independent insights result from a rigorous research process that assesses consumers, businesses, providers, and the transactions ecosystem. It conducts in-depth primary research studies to pinpoint dynamic risks and opportunities in digital banking, payments, fraud & security, lending, and wealth management. Learn more atjavelinstrategy. com. Contact: Allison Bondi allison. bondi@javelinstrategy. comJoin the ConversationThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more aboutcookies here. By continuing to use our site, you agree to ourTerms of UseandPrivacy Policy.